The health and well-being of our customers, staff, and community is our highest priority. We understand the concern and uncertainty we are all experiencing surrounding the Coronavirus, therefore, we are not conducting face to face appointments at this time. Instead of going into an agency, a HEAP Intake Specialist will contact you on the day and time of your appointment. Your appointment will be conducted by phone, or video conference. To avoid delays, the telephone number you provide when scheduling must be a working number and one that you may be reached at.

You must provide all required application documents no less than 3 days prior to the date of your appointment, or you may be asked to reschedule. Document upload information and instructions can be found at the right hand section. If you are unable to use the online system to submit your application documents, you may submit one of the following ways:

  • CHN Main Drop Box - 2999 Payne Ave, Cleveland, OH 44114. Please do not drop off originals.
  • Fax#: 216-912-0700 (Cuyahoga County Public Library offers FREE fax services at all branch locations)

Only need to reverify? You have options! If you are currently enrolled in PIPP and do not have a disconnection notice on your utility bills, you can reverify online OR by bringing in your application and documents to one of the following locations:

The Online Reverification Portal:

Where to bring your completed application & documents:

CHN Reverification applications will be accepted Monday through Thursday each week between the hours of 8:30 a.m. and 4 p.m. at each of the following CHN locations:

  • CHN main office - 2999 Payne Ave, Suite 208 | Cleveland, OH 44114
  • CHN Faifax Renaissance - 8111 Quincy Ave | Cleveland, OH 44104
  • CEOGC Main office - 2203 Superior Ave | Cleveland, OH 44114

Please note: A completed application form must accompany other required documents in order for us to process your reverification. Application forms are available near the elevator on the ground floor at our main office at 2999 Payne Ave.

List of Docs to Bring

Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:

  • Photo ID: required for each name listed on the gas and/or electric bill
  • Social Security Cards: required for all household members. Accepted forms include printouts from Social Security with full SS# on them, Medicare Cards, and OWF SNAP printouts
  • Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file
  • Current gas and electric bills
  • Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents
    • Individuals paid weekly need the last 4 paystubs
    • Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days)
    • Individuals paid semi-monthly need 2 paystubs
    • Individuals paid month need 1 paystub
    • If paystubs are not available, you will need verification of you income from your employer (i.e. a printout of your last 30 days of pay)
    • Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required
  • No Income: if the household has no income, or no verifiable income, you will need the following
    • IRS Tax Transcript
      • If you filed a tax return, you can call the IRS at 1-800-908-9946
      • If you did not file a return, you can call the IRS at 1-800-829-1040
      • You can go to the IRS website at
      • You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m.

Please note after reviewing your documents we may request additional information to complete your application.

Mobile App for Video Chat / Documents Upload
You can also download and install an Android mobile app by clicking below:
ITFrontDesk Mobile App

Instructions for joining video conference
At your appointment time, you will receive a meeting invite via Text and/or Email and/or phone call. You just simply click on the link or copy & paste the URL on to a browser. Or download and install from above Mobile App link and click "Start Video Chat" button. Enter your meeting ID and last 4 digits of your SSN and click "Start Video Chat" button.


CHN / CEOGC seeks to reduce poverty and help low-income citizens of Cuyahoga County, OH to meet critical needs and become self-sufficient.

Locations of CHN / CEOGC Energy Assistance sites

  • CHN is located at 2999 Payne Ave, Suite 208, Cleveland, OH 44114
  • Fairfax Renaissance is located at 8111 Quincy Avenue, Cleveland, OH 44104
  • Bellaire - Puritas is located at 14703 Puritas Avenue, Cleveland, OH 44135
  • Metro West is located at 3167 Fulton Road, Cleveland, OH 44109
  • Euclid City (Inside Euclid City Hall) is located at 585 E. 222nd Street, Euclid, OH 44123
  • CEOGC Main is located at 2203 Superior Ave, 2nd Floor, Cleveland, OH 44114
  • Donna Smallwood Senior Center is located at 7001 W. Ridgewood Drive, Parma, OH 44129
  • Southeast Neighborhood Opportunity Center is located at 20700 Southgate Park Blvd, Maple Heights, OH 44137
  • May Dugan Center is located at 4115 Bridge Avenue, Cleveland, OH 44113
  • Maple Heights Senior Center is located at 15901 Libby Road, Maple Heights, OH 44137
  • MetroHealth Buckeye is located at 2816 E. 116th Street, Cleveland, OH 44120

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (216) 350-8008 and following the instructions.